Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient by generating a Reg. No. (UHIDunique ID number.)
Register the OPD appointments; make admissions in the medical software.
To direct patients to the appropriate professional,
To do indoor admission and to make the case paper.
To fix appointments / consultation with doctors / consultant for patients, visitor, M.R. etc.
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
Adhere to customer care guidelines and assure quality care.
Any duty that may be properly deemed by the Centre Manager or Doctors to be part of the role of receptionist
Arranging stretcher, wheelchair or ambulance for the patient as and when required.
Attend training courses in house and externally to develop expertise and further knowledge
Check all things in the OPD are in proper place.
Comply with all in house and statutory Health & Safety procedures
Giving appointments for OPD/Radiology departments with instruction for the patient to follow.
Greeting the incoming visitors in a courteous manner
Guide the patient to payment counter
Handle receipt and dispatch of couriers and perform related clerical duties according to the department to which assigned.
If doctor is not coming or coming late, to inform other departments of the same.
Keeps record of calls placed
Maintaining various registers and files in department and those required for key quality indicators.
Managing the flow of the OPD and ensuring smooth workflow.
Participation when requested, in the delivery and collection of items to and from Trust, hospitals or any other place on practice business
Receive visitors or patients, ascertain their needs and direct them accordingly.
Redirecting the patient and/ or relative to Medical Social Workers as required.
