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Customer Care Manager Job Description

Customer Care Manager Job Description

Posted on June 21, 2020August 15, 2020 by Healthcare InfoGuide
  • Responsible for overall functioning of the Department.
  • Taking care of the hospitality provided for all the patients visiting OPD, Diagnostics and Admission Counters.
  • Handles any query, complaint or any other situation that could not be handled by others in the department.
  • Analyses the complaints received and informs the concerned department and reports to the higher authority.
  • Participates in the decision making for the Front Office and OPD areas.
  • Training the new recruits and providing on job training for all the staff.
  • Orientation of the new recruits to the departmental policies and procedures.
  • Scheduling the duty roster for Front Office, Radiology, and Night Officer on duty.
  • Taking care of the logistics issues
  • Ensuring the doctors comfortable working conditions in coordination with the OPD Coordinator.
  • Attends the day to day feedback from MSW who collects and analyses the patient satisfaction and take action on the issue wherever required.
  • Handles any critical issues related to patient/guests feedback as and when required.
  • Taking care of any of the miscellaneous issues as and when asked by the Management.

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Hai,

Myself Ashlin Joby Thekkan. Living in a place known as God’s Own Country – Kerala, India.

I have a Masters Degree in Hospital Administration (MHA) and is working in the healthcare industry for the last 10 years.

When I found myself really passionate about teaching topics related with healthcare administration, I started looking for platforms through which I can reach out to other healthcare professionals, I found starting a blog itself is the right platform for me.

And that helped me to become the founder of Healthcare InfoGuide, “A Detailed Guide on Hospital and Healthcare Policies, SOPs and Guidelines!”.

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