Patient registration process in Hospital

All the non-emergency patients who visit the hospital for the first time (for Out-Patient consultation, Admission) shall get registered at the registration counter. The front office staff at the counter who is aware of the services available guides the patients and informs the availability/non-availability of the service/speciality/ doctor required by him/her.
Front office staff fills up or assists the patient/patient party in filling up the Registration Form by making them feel comfortable to answer the questions. Filled up Registration Form is then handed over to the Front Office staff to complete the Registration Formalities in the HIS.
On Registration a unique Identification Number i.e. Reg. No. (UHID Number) is given to the patients. This number must be legibly noted on all records pertaining to the patients’ interaction with the hospital and all components of the medical documentation pertaining to the patient.
For patients who have come only for laboratory investigations or radiological investigations are also given unique Identification Number i.e. Reg. No.

Registration for Emergency and Medical-Legal Cases

In case of emergency, the patient is taken to the Emergency and primary care is provided.
Emergency Room staff attends the patient and after stabilizing, transfers the patient to the respective unit (either ICU or Ward or discharge or transfer to another healthcare facility).
Meanwhile, the relatives of the patient are asked to go the registration counter to get the patient registered.
All the Medico-Legal cases are informed to the RMO In-charge on duty immediately who in turn intimates to the Police. The same is recorded in the police intimation register by the RMO In-charge.
All unidentified patients are registered as “unknown” i.e. their name to be written as unknown. The information will be given to RMO In-charge who in turn informs the local Police Station. Once the identity of the patient is known, the information is updated in the hospital records.